FAQ

which countries do you ship to?

We ship worldwide! We can ship to any countries which are currently accepting parcels from the USPS.

For international shipping, we use a service called Simple Export. It is a very affordable and reliable option which limits the international shipping cost and import fees to the absolute minimum.

Please see the following link for an up to date list of countries not accepting mail from USPS.

How Long will it take to get my order?

Order processing is typically within one week. The only exceptions to this estimated timeframe are our yearly Black Friday sale and new product releases (every 2-3 months) which are peak sales time for us. During peaks, order processing may extend to two weeks as most of our items are made to order.

Shipping to the USA takes 1-2 weeks. International shipping takes 1-8 weeks. These are estimated timeframes, not guaranteed, and subject to the same courier delays as all other mail during holidays, natural disasters/severe weather, etc.

What shipping service do you use? is it tracked?

We use USPS, UPS, and Simple Export.

All shipments come with tracking info included at no additional cost. Once your order is packed, you will receive a shipping confirmation via email with a tracking number and link.

What Vinyl are your products made from?

We use a variety of films and overlaminates from Substance, Avery Dennison, General Formulations, and Orafol. For all products, we aim to achieve a balance of affordability and quality. All of our films are rated for at least up to two years outdoors: Printed films and decals are laminated to provide excellent UV and water resistance for up to an additional 2-4 years outdoors.

How Do I CARE FOR MY VINYL TO MAKE SURE IT LASTS?

There are several factors that go into the lifespan of vinyl, but the number one factor is sun exposure. Limiting sun and heat exposure is the best possible way to increase the lifespan of your vinyl.

Other ways to increase the longevity of vinyl include:

- Professional install

- Keep it clean

- Avoid automatic car washes with unknown cleaning agents which can in rare cases damage vinyl finish

How do i install/REMOVE a livery OR ITASHA kit?

We always recommend professional installation and removal from a reputable wrap shop.

However, if you wish to DIY, all livery and itasha kits come with instructions that give you all of the tips and tricks we have compiled over the years as well as images and instructions for doing your own digital mockup of the livery you purchased on your car. When removing vinyl, you must use heat and lots of patience. Before you DIY, please do your own research. There are plenty of amazing resources online with detailed information on vinyl installation and removal.

Please note that TETRAWORLD is not responsible for mishandled, misinstalled, or poorly cared for vinyl applications nor any damage to the application surface.

are your livery and itasha kits beginner friendly?

Again, we always recommend professional installation and removal from a reputable wrap shop.

There are difficulty ratings on each product, as each design is different. While vinyl experience is always a plus, we have seen first-time vinyl installers install the most difficult products without issue. Patience and informing yourself with research beforehand are key.

Do you do custom print work? Can you print my Stickers?

Yes! We offer: cut decals, printed decals, kiss-cuts, die-cuts, large format print/cut... Basically, if you see something similar in our shop to what you want to have made, we can make it for you too. We work with several other artists, brands, companies, and would be happy to work with you as well.

Our MOQ (minimum order quantity) is 10 per design, per finish, with a total of 40 minimum per order.

We offer percentage based discounts on bulk orders and competitive pricing to other print shops.

If you would like a quote, please reach out via email with the designs you want printed, the quantity of each, and the size of each. Once we receive this information, we are able to give a price.

Feel free to reach out via email if you have any questions! heytetra@gmail.com

Do you make custom livery kits or itasha?

Livery kits: It depends! If you want an existing livery kit in a different color, we can usually make that happen. Small changes to existing kits also tend to be simple enough (for example, "Star Rush Livery Kit" but the shapes are bats instead of stars). More complicated projects really depend on what you are looking for. Feel free to send us an email and chat about the project! heytetra@gmail.com

Itasha: We currently do not offer custom itasha design. However, our friends over at StyleUp do! They are a great company to work with, produce excellent designs, and we highly recommend them.

Are you hiring?

We are always looking to work with new designers and artists in the 2D and 3D space!

Please do reach out if you are interested in working together. We always have projects in the backlog.

Regarding product manufacturing or fulfillment, we are not looking for help at this time.

Who runs tetraworld?

Hi! I'm Tetra, the sole owner and operator of TETRAWORLD. I design and manufacture the vast majority of our products myself, as well as handling all of our order fulfillment, administrative work, media, communications, and.... everything else.

After a couple of years of preparation, acquiring equipment, and lots of trial and error, in December, 2023 I launched TETRAWORLD's first product release. Then, in April of 2024 I quit my 3 years long corporate career as a Software Engineer (P3 btw, cloud infra) to pursue TETRAWORLD full time.

I'm very proud of how far TETRAWORLD has come in such a short time, and am incredibly grateful to our customers for their trust and support.

Further Questions?

Please reach out to heytetra@gmail.com for any and all inquiries. We will respond within 1-2 business days.